Making a Difference in Social Services with
Improved Public Practices

Turkey has made significant progress in the long-term digital transformation process. Today, almost all citizenship services can be offered, especially through e-Government and connected applications. With these applications, it is possible to reach official records related to population directorates, Social Security Institution, Tax and Judicial transactions. In addition to routine transactions, there are other state-based applications that can be used in some extraordinary situations. The leading examples of these applications are the "Hayat Eve Sığar" application, which was opened during the pandemic period. This application, in which citizens log in with their personal information, greatly facilitated the work of health institutions and citizens during the epidemic period. In short, digitalization has become one of the most important tools of the state in normal times or in disaster situations.

So how can public apps be made more advanced? How is it possible for development to be highly secure for organizations and users? How important are the authentication steps in these applications in natural disasters and other extraordinary situations? Let's cover these critical issues in a little more detail!

What is the Importance of Identification in Public Applications?

The applications that public institutions offer services digitally store the most sensitive personal information of all citizens. All important documents, from birth certificate to family tree, from residence information to social security records, are stored in the infrastructure of the relevant applications and used when necessary. As such, it is of great importance to provide personal access to applications with high security. It is possible to access many critical information from these applications at the institutional level as well as at the individual level. This situation, on the other hand, can lead to social consequences such as money laundering, terrorist crimes, and financial crimes. This is exactly why identification and verification in public applications becomes as important as improving services in the application.

How Are Identification Processes Performed in Applications?

Today, single-factor and multi-factor authentication systems are used in existing applications. In banking and finance applications, remote identification methods using biometric data, including video calls, are preferred. At this point, it is possible to say that single-factor authentication is insufficient to protect critical information and transactions. In this verification made with user name and password information, it can be very easy for third parties to access the data in the applications. Two-factor authentication solutions, on the other hand, reduce risks with the extra security elements they bring. These diversified items such as SMS and mail verification passwords, finger vein verification, electronic signature or identity card information and login to applications create high security in personal and corporate transactions. For example, you can examine ArkLogin, a multi-factor authentication solution developed by ArkSigner engineers.

The most effective way to increase the security rate above 90 percent is the identity verification solutions where all these elements are brought together and ultimately performed by the person himself. Namely, remote customer acquisition and authentication applications. In addition to verifying identity documents, it is also possible to verify a person's face. One of the best examples of this solution in Turkey is LiveAuth. You can visit the product page to review.

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What Do Remote Authentication Solutions Bring to Government Applications?

After detailed analysis and verification of identity document security elements, remote identification solutions that perform face verification can contribute significantly to public applications. First of all, it may be possible with these solutions to ensure that access to critical personal information is provided only by the right person in routine transactions. The use of identity documents and face verification in applications such as e-Government, e-Pulse, e-Ledger can turn these already useful platforms into “super-secure applications”. In addition to logins, remote identification solutions can be used in the application and subscription processes for remote government services. For example, video KYC tools can be used to secure applications for state aid by citizens in an emergency. This situation can ensure that services and aids reach the citizens in a point-to-point manner. It also minimizes the possibility of malicious people to violate rights or commit fraud.

To summarize briefly, with multi-factor authentication and remote identification solutions, public applications can be turned into perfectly functioning systems for both institutions and citizens. While the developments made increase the quality of government services, they can help Turkey take a step forward in digital transformation.

You can visit the ArkSigner web page for the features and usage stories of identification solutions. For technical information about our solutions, you can contact us via our contact page.